Job Description
For our MIR and AMMEGA Customer Service team, we are currently looking for a
CUSTOMER SOLUTION ASSOCIATE
As a Customer Solution Associate, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors.
A day in the life of a Customer Solution Associate can look like:
Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
Processing customer orders accurately and timely.
Researching customer order history and reviewing inventory for availability.
Maintaining and updating customer files.
Following up on orders in progress and communicating order statuses with outside sales staff.
Interacting extensively with vendors and customers.
Performing product research through contact with our vendors.
Obtaining pricing on purchases, generating and following up on quotes.
Preparing monthly reports for the national accounts.
Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
Verifying accuracy of order when receiving vendor products.
Allocating cost of inventory to orders.
Transferring stock to other branches upon request.
Processing customer billing accurately and timely.
Contacting customers to collect on invoices that are past due.
We are looking for you to have: Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous experience.
Experience with Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Leadership acumen.
Positive team spirit.
Entrepreneurial and customer focus.
Learning agility.
Ability to deliver what is promised.
Drive for change and innovation.
Ability to build relationships through collaboration.
What we offer you:
The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
Other benefits include: Paid training.
Medical, Dental, and Vision insurance.
Life insurance.
Employer-paid Short- and Long-Term Disability insurance.
401k with company match.
Tuition reimbursement.
Paid time off.
AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.
About Us
MIR is the member of AMMEGA Group - a global company located in 40 countries.
We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.
About the Team
We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA's sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.
