Customer Service Technical Specialist

Job summary
Customer Service Technical SpecialistLocation: Hybrid remote in Tampa, FLWolters Kluwer provides information and professional services for various industries
Job seniority: mid-to-senior level
Responsibilities
• Resolve moderately complex technical and product related issues• Test and identify defects and provide guidance to new team members• Liaise with internal teams for issue resolution• Understand key business drivers and build knowledge of the company, processes, and customers
Requirements
• Bachelor's Degree or equivalent relevant experience• 2+ years' experience in a B2B technical customer service or implementation role• Working knowledge or experience with cloud computing platforms• Working knowledge of database technologies
Benefits
• Comprehensive benefits package from the first day of employment