Job Description:
We are looking for a dedicated and adaptable Customer Service Specialist to join our team at PulteGroup, a leading home construction company. This is a remote work opportunity based in San Francisco, California. As a Customer Service Specialist, you will be responsible for providing top-notch customer support to clients, addressing their inquiries, and ensuring their overall satisfaction with our products and services.
Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with any issues or concerns they may have regarding their home construction projects.3. Record and maintain accurate customer records and interactions in the company database.4. Collaborate with internal teams to resolve customer issues and improve overall customer experience.5. Strive to meet and exceed customer satisfaction goals and metrics.6. Stay up-to-date on company products, policies, and procedures to provide accurate information to customers.
Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Excellent communication and interpersonal skills.3. Strong negotiation skills to effectively address customer concerns.4. Ability to adapt to changing situations and demands.5. Proficiency in Microsoft Office and customer service software.6. High school diploma or equivalent required; Bachelor's degree is a plus.
Benefits:1. Parental leave to support work-life balance.2. Travel and spending expenses covered for work-related activities.3. Visa sponsorship for eligible candidates.
Working Environment:At PulteGroup, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Customer Service Specialist, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.
Equal Opportunity Statement:PulteGroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other status protected by law.
Deadline to Apply:May 29, 2024
We are excited to welcome a Customer Service Specialist who is dedicated, adaptable, and passionate about providing exceptional customer support. If you meet the requirements and are ready to take on this remote work opportunity, we encourage you to apply today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
