Customer Service Specialist - Remote Work

We are looking for a part-time Customer Service Specialist to join our team at Ripple, a cutting-edge technology company based in Philadelphia, Pennsylvania. This position offers the flexibility of remote work, perfect for individuals who thrive in a virtual environment.

As a Customer Service Specialist, your primary responsibility will be to interact with customers, providing them with assistance and resolving any issues they may have. This includes responding to inquiries via phone, email, or chat, troubleshooting problems, and ensuring customer satisfaction. You will also be responsible for processing orders, managing returns, and maintaining accurate customer records.

To excel in this role, you must have at least 1 year of experience in customer service or a related field. The ideal candidate will possess excellent communication skills, be adaptable to changing situations, and demonstrate a strong work ethic. Persuasion skills are also essential to effectively assist customers and drive solutions.

In addition to the core responsibilities, the Customer Service Specialist at Ripple must adhere to company policies and procedures, work diligently to meet performance metrics, and collaborate with team members to ensure a seamless customer experience.

We offer competitive benefits, including paid sick leave, life insurance, and visa sponsorship opportunities. Our working environment is one that values calculated risk-taking to foster innovation and progress.

If you meet the requirements and are interested in working with a dynamic team in a remote setting, we encourage you to apply by the deadline of June 1, 2024.

Equal Opportunity Statement:Ripple is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.