Job Description:
Hertz Global Holdings is looking for a part-time Customer Service Specialist to join our team in Los Angeles, California. As a Customer Service Specialist at Hertz, you will be responsible for providing top-notch customer service to our clients, ensuring their needs are met and problems are resolved efficiently and effectively. The ideal candidate will have at least 2 years of experience in a similar role and possess the necessary skills and qualities to excel in a fast-paced environment.
Responsibilities:- Handle customer inquiries, complaints, and feedback in a professional and timely manner- Assist customers with rental car reservations, changes, and cancellations- Process payments, issue refunds, and resolve billing discrepancies- Coordinate with other departments to ensure customer needs are met- Maintain accurate records of customer interactions and transactions- Stay up-to-date on company policies, procedures, and promotions- Continuously seek opportunities to improve customer satisfaction and retention
Requirements:- Minimum of 2 years of experience in customer service or a related field- Excellent communication skills, both verbal and written- Strong decision-making abilities and problem-solving skills- Ability to work independently and adapt to changing situations- Proficiency in using customer service software and tools- High school diploma or equivalent required; Bachelor's degree preferred
Personality Traits:- Independent: Ability to work effectively with minimal supervision- Adaptable: Willingness to adjust to different roles and responsibilities as needed
Soft Skills:- Decision-making: Ability to make quick and effective decisions in high-pressure situations- Communication: Strong interpersonal skills and ability to communicate clearly and concisely
Benefits:- Profit sharing- Parental leave- Dental insurance
Working Environment:At Hertz Global Holdings, we believe in creating a dynamic and inclusive working environment where employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world.
Equal Opportunity Statement:Hertz Global Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
