Customer Service Specialist

Job Description:

We are seeking a Customer Service Specialist to join our team at Farmers Insurance Exchange in Dallas, Texas. As an entry-level position, this part-time role is perfect for individuals looking to gain valuable experience in the insurance industry. The ideal candidate will be resourceful, hardworking, and possess strong decision-making skills with great attention to detail.

Responsibilities:1. Handle inbound customer inquiries regarding insurance policies and claims2. Process policy changes, updates, and cancellations3. Provide exceptional customer service to policyholders, agents, and third-party vendors4. Assist with policy renewals and premium collections5. Collaborate with team members to resolve customer issues in a timely and efficient manner6. Maintain accurate records and documentation in the company's database7. Stay up-to-date on product offerings and industry regulations8. Work towards achieving departmental goals and targets

Requirements:1. High school diploma or equivalent2. Excellent communication skills, both written and verbal3. Strong computer skills and proficiency in Microsoft Office4. Ability to multitask and work in a fast-paced environment5. Willingness to learn and adapt to new processes and technology6. No prior experience required - training will be provided on the job

Benefits:1. Profit-sharing opportunities2. Travel and spending expenses coverage3. Relocation allowance for eligible candidates

Working Environment:Join our team at Farmers Insurance Exchange and be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a diverse and dynamic group of individuals who are passionate about providing top-tier customer service.

Deadline to Apply:May 14, 2024

Equal Opportunity Statement:Farmers Insurance Exchange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.