We are looking for a capable Customer Service Specialist to join our stellar team at Corporate LLL in Dallas, TX.
Growing your career as a Full Time Customer Service Specialist is a terrific opportunity to develop relevant skills.
If you are strong in critical thinking, cooperation and have the right mindset for the job, then apply for the position of Customer Service Specialist at Corporate LLL today!
Do you have a passion for creating an immersive customer experience? Do you want to be a part of a team that recognizes the work you do and the value you bring? If so, Lantower Luxury Living has an opportunity for you! The Customer Service Specialist will interact with customers by providing exemplary customer service both internal and external customers. Each day the Customer Service Specialist addresses escalated customer inquiries, resolves complaints, and responds to online reviews to provide a positive customer experience, maintain a positive market reputation, and enhance rapport with our customers!
At Lantower, we are committed to setting you up for success and understand that investing in our associates is an important part of that. That is why we offer a company-paid certification program on top of all our other incredible benefits listed below,
Career Advancement Opportunities Cell Phone Reimbursement Apartment Discount Paind Parental Leave Vacation, Sick, and Holiday Pay Medical, Dental, and Vision Insurance Training and Development Life and Disability Insurance 401k plan with company match Associate Referral Bonus Program Acts as a liaison between the customer, onsite teams, central services, and business leaders to enhance the overall customer experience. Interacts with customers via phone, email, online chat, online reviews, and in person to provide support, solutions, and information based on customer problems, concerns, and complaints. Researches customer concerns by engaging the appropriate associates to gather data and define root-cause issues to propose an accurate resolution. Ensures appropriate actions are taken to resolve customer problems, concerns, and complaints. Follows through and follows up until the issue has been resolved. Documents progress to keep impacted parties informed. Responds to all customer requests via phone, email, online chat, in-person and online reviews in an appropriate and timely. Communicates customer feedback to various teams to improve the overall customer experience. Escalates complex issues to appropriate associates and / or business leaders, as needed, to ensure resolution and accurate and timely responses. Monitors identified apartment review websites for new customer reviews. Reviews and approves all online responses. Uses Lantower operating systems to log and maintain records of customer interactions with details of inquiries, complaints, concerns, or comments. Identifies themes, trends, and patterns and proactively takes steps to enhance the customer experience and recommend improved solutions. Reports on key customer metrics and identifies noteworthy trends, monthly or as requested. Evaluates customer support approach and processes to identify, improve, and measure results. Bachelor's Degree in Communication, Marketing or a related field, or comparable experience preferred. Minimum two years' experience in a customer-facing role. Multi-family housing experience preferred. Excellent interpersonal, verbal, and written communication skills. Able to create and present data-driven presentations to diverse audiences, including senior-level leaders and executives. Adaptable and flexible interpersonal style that enables productive, trust-based relationships with internal and external customers. Strong attention to detail; produces work that requires little or no checking and/or rework. Ability to resolve conflict by using a variety of approaches to manage and resolve concerns and disagreements. Proven history of demonstrating good judgment in decision-making and problem-solving situations. Able to remain calm under pressure and think strategically to create workable business solutions. Solid computer literacy, with experience in the Microsoft suite of products (Word, PowerPoint, Excel, Teams), with the ability to learn new software applications quickly. Ability to manage high volume of work in occasionally stressful situations, collaborate and work in team settings as well as independently, and demonstrate through words and behaviors the core values and philosophies of the Company. Benefits of working as a Customer Service Specialist in Dallas, TX:
? Excellent benefits
? Company offers career progression opportunities
? Advantageous package
