We are seeking a persistent Customer Service Specialist to join our dedicated team at Sovos Compliance in Manhasset, NY.
Growing your career as a Full Time Customer Service Specialist is a great opportunity to develop critical skills.
If you are strong in leadership, negotiation and have the right attitude for the job, then apply for the position of Customer Service Specialist at Sovos Compliance today!
We are looking to immediately fill an open full-time Customer Service Specialist role. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business operations and enabling their success. This is a hybrid role, with a combination of in-office and remote work expected. Major Responsibilities :
Deliver superior customer service to our clients, customers and stakeholders Communicate with vendors to ensure accurate & timely fulfillment activities Process/enter orders Invoice orders once shipped Resolve issues/inquiries from clients (e.g., delivery error) Maintain accurate inventory levels for assigned clients within ERP system Ensure compliance with state regulatory requirements Work closely with other departments to complete cross-functional tasks Manage a shared email box with team Perform other duties as assigned Qualifications: An exhibited passion for customer service Demonstrated success in delivering results & proactively overcoming obstacles Excellent oral and written communication skills Committed to being a team player Capable and interested in building relationships with team and clients Proficiency with Microsoft Office (i.e., Word, Excel) Familiarity working in an ERP system High level of attention to detail An exhibited passion for customer service Excellent oral and written communication skills Bonus Points: 1-2+ years within a customer service-related industry 1-2+ years of data entry experience Experience within the Beverage Alcohol Industry Company Description: MHW reinvented how alcoholic beverages go to market in the United States and provides industry-leading solutions for market access, sales fulfillment, and compliance management to producers and importers of alcoholic beverage globally. We have helped many of the most successful brands in alcohol enter and excel in the US market. And we are in growth mode to help the next generation of brands achieve outsized success in a booming environment.
MHW is growing quickly as we help beverage alcohol companies achieve outsized success in a highly competitive environment. To support this growth, we are looking to add talented individuals to our team who are interested in growing and advancing alongside our clients and MHW. The Customer Service Specialist role is a dynamic role critical to our mission of empowering beverage companies to prosper.
Benefits of working as a Customer Service Specialist in Manhasset, NY:
? Opportunity to Make a Difference
? Company offers career progression opportunities
? Attractive packageCompetitive Pay
? Remote Work opportunity
