Embrace the opportunity to be part of a vibrant team that believes in fostering a culture of growth, collaboration, and flexibility. Our organization is committed to creating long-term opportunities for our team members, where they can thrive in an environment that values innovation and personal development. We are not just another workplace; we are a community where your efforts are recognized, and your passion is appreciated.
Position Overview:
We are in search of an enthusiastic Customer Service Representative to become a key player in our customer support team. This role is perfect for someone who thrives in a dynamic, high-volume environment and enjoys the satisfaction of ticking tasks off their list. Our ideal candidate is customer-focused, enjoys solving problems in real-time, and is adept at juggling multiple tasks efficiently.
Key Responsibilities:
Handle incoming customer service calls and emails, providing timely solutions or escalating issues as needed.
Maintain accurate records of customer interactions, transactions, and queries.
Proactively address customer complaints, ensuring timely escalation when necessary.
Liaise with appropriate departments to resolve complex customer issues.
Accurately enter customer information and manage account setups across various software systems.
Process customer refunds promptly and accurately.
Manage and track hardware service requests to ensure customer satisfaction.
What We're Looking For:
A minimum of 1 year of customer service experience in a fast-paced setting is preferred.
A knack for transactional work and a methodical approach to task management.
A strong passion for customer service and a knack for finding immediate solutions.
Excellent multitasking and organizational skills, with a keen eye for detail.
Proven problem-solving and decision-making abilities.
Exceptional interpersonal and communication skills, with a team-oriented mindset.
A drive for self-improvement, process enhancement, and a high level of integrity.
Interest in a flexible work arrangement, incorporating both on-site and remote work.
Why You'll Love Working Here:
A pathway to permanent employment, offering stability and career growth.
An engaging and supportive company culture that promotes professional development.
A non-sales, customer-focused role that allows you to make a real difference.
About Us:
Based in the scenic area of Annapolis, Maryland, our organization specializes in providing cutting-edge IT Professional Services, Workforce Solutions, and Recruitment Process Outsourcing. With a commitment to excellence and innovation, we guide our clients from the initial strategy phase all the way through to implementation, with confidence and speed. Join us, and be part of a team that delivers on its promises and goes the extra mile to ensure success.
Employment Type: Full-Time
Salary: $ 15.00 21.00 Per Hour
