We are seeking a dedicated and empathetic Customer Service Representative to join our remote team. This role primarily involves handling inbound calls, where you will provide thoughtful assistance to our clients' customers, guiding them through their inquiries with the help of scripts and resource materials. You will document the details of each interaction to ensure quality support.
Key Responsibilities:
Customer Interaction: Handle incoming calls with a focus on high-quality customer service, demonstrating empathy and understanding in each interaction.
Information Management: Use provided scripts and online materials to offer accurate and up-to-date information, ensuring all customer queries are addressed with confidence and efficiency.
Technical Proficiency: Navigate various technical systems with ease, including desktop environments and call center-specific phone systems.
Performance Standards: Achieve quality assurance metrics and standards as set by the department.
Education and Guidance: Keep informed on program updates to provide current information to customers, educating them and answering their questions thoroughly.
Confidentiality: Maintain the highest level of sensitivity and discretion when managing confidential information.
Requirements:
Educational Background: High School Diploma or GED required.
Technical Skills: Strong proficiency in computer usage and internet navigation is essential.
Internet Requirements: Must have a reliable high-speed internet connection that is not reliant on cellular data; ability to connect via an Ethernet cable is required.
Security Clearance: Capable of obtaining a public trust entry of duty security clearance, as required for working with government clients.
Preferred Qualifications:
Language Skills: Bilingual or multilingual abilities are a plus.
Previous Experience: Experience in customer service roles or familiarity with FEMA Call Center operations is advantageous.
Certifications: Licenses in Insurance, Healthcare, and/or Finance sectors are beneficial.
Security Clearance: Previous clearance for a Public Trust Entry of Duty level is favorable.
Our Commitment to Diversity:
We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Application Process:
If you are passionate about providing exceptional customer service and are looking for a remote role that allows you to work from anywhere in the USA, we would love to hear from you. Join us in making a difference in our clients' lives every day.
Employment Type: Full-Time
Salary: $ 16.00 22.00 Per Hour
