Customer Service Representative

Job Description:
Responsible for improving customer relations by providing professional product knowledge and service, through interpersonal and telephone skills, in an accurate and detailed manner. Experience in the Automotive paint business a plus but not necessary.
ESSENTIAL FUNCTIONS:
1. Take orders quickly, accurately and according to company policies.
2. Pull and invoice all orders quickly and accurately.
3. Wait on walk-in customers.
4. Take and relay messages.
5. Receive COD's.
6. Know check cashing policies and procedures.
7. Know cash refund policies and procedures.
8. Know the sales tax policy.
9. Know the Mastercard/Visa/Discover card procedures.
10. Know the CSR's parameters for discounts.
11. Know equipment sale procedures.
12. Be familiar with back order policies, procedures and book.
13. Know policies and procedures on purchase orders and store transfers.
14. Follow up on all customer inquiries including back orders and special orders.
15. Have a good, working knowledge of the products we carry, their location, part number, usage and common product problems and their solutions.
16. Know how to create a stock order.
17. Know policies and procedures for receiving stock.
18. Have a working knowledge of the various warehouses we order through and the products they carry.
19. Inform the manager when stock is low and be familiar with inventory/order point adjustments.
20. Know how to use catalogs, paint books, and color computers.
21. Maintain and update catalogs and paint books.
22. Keep counters clean and neat.
23. Know the procedures of UPS shipping and receiving.
24. Provide technical assistance to customers.
25. Assist with special projects.
26. Learn the Assistant Manager's job.
27. Report all customer complaints and praise to the store manager.
28. Know and follow safe work practices.
29. Be able to fill in for DSR, Paint Mixer as required (cross training).
30. Know and follow return policies and procedures.
31. Know monthly specials, sale items, and promotions.
32. Stay current on new products.
33. Use color matching tools (i.e. Variant decks, Colornet, etc.).
34. Responsibilities as a Customer Service Representative also include any duties requested by your supervisor.