Adecco is recruiting experienced Pharmacy Benefits Service Reps for an on-site opening in for the #1 distributor of oncology drugs in the nation.
This is an onsite role.
Location: Louisville, KY
Requirements:
Must have 1-3 years Pharmacy Benefits experience - (Processing prior authoriztions , Scheduling medication shipments, verifying eligibility for medications)
Must have HSD or GED
Must have strong communication skills- Excellent telephone manner
Must have proficiency in Microsoft applications
Pharm tech license is a plus
The anticipated wage for this position is between $14 and $15.
Hourly wage depends upon experience, education, geographic location and other factors.
Job Description: The Customer Service Representative is an important role in the Pharmacy Operations and is responsible
for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and
directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and
organized person with the ability to provide high level of customer service to our patients, clinicians, and
clients.
Essential Duties and Responsibilities
*Primary resource for inbound telephone calls to minimize workflow interruptions due to nonclinical related customer inquiries, such as general prescription status or financial information.
* Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
* Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
* Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
*Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
* Answer patient questions and concerns during refill scheduling and transfer to the clinical team(pharmacists and nurses) when appropriate
* Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patients safety
* Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
*High School Diploma or GED with minimum of Associate degree preferred
*Tech in training and/or Medical background knowledge of medical terminology preferred
*Experience working with management information systems to effectively address customer needs
* Proficiency in Microsoft applications
* Excellent verbal and written communications
* Professional telephone manner
* Strong attention to detail
* Customer service experience preferred
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility Pay Details: $14.00 to $15.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
