This position is within the Imaging Division (ID) and provides consumer and commercial photographic products and services. Customer/Client Support Agent 1 will resolve incidents and fulfill requests through multiple support channels. The Representative is expected to support related incoming requests, capture client information, Research and resolve each client interaction to their utmost satisfaction and ensure customer accounts bear proper notation. Support reps interact with our customers and clients by phone as well as information received via store shipment, fax, or written communication. The team also handles customer documents and executes a filing system based on the procedural policies. In doing our job we would also strive to establish a positive image by interacting with team members, vendors, and clients in a respectful manner. This position reports to the Customer Service Manager in Greenwood, SC. FUJIFILM North America Corporation consists of five divisions including Imaging, Electronic Imaging, Graphic Systems, Optical Devices, and Industrial Products and Corporate New Business Development. These companies market a broad range of consumer and commercial products in North America and Latin America. The Imaging Division (ID) provides consumer and commercial photographic products and services. The Electronic Imaging Division (EID) markets consumer digital cameras; the Graphic Systems Division (GSD) supplies products and services to the graphic printing industry; the Optical Devices Division (OD) provides optical lenses for broadcast, cinematography, closed circuit television and binoculars. The Industrial Products Division (IPD) supplies cutting edge digital imaging and conventional film, chemistry, and equipment to the NDT industry.
FNAC-ID Personalized Photo Products Group (PPPG) now makes more than 450 personalized items (such as coffee mugs, posters, framed prints, canvas wall décor and more). PPPG provides a turnkey, back-end service of producing these items for a variety of retail and online customers.?
Responsibilities Misc. functions with Store film envelopes Handle customer's damaged film orders. Handled mix/loose rolls. Film order remakes Mail – Preparing letters/compensation with postage and putting out for mail carrier, picking up any received mail and distributing it. Fulfilling supply orders Address validations Handling incoming/outbound calling Sla Monitoring Samples Order Requests Defects managing and communication. Liaison between our clients and our production team. Customer account set up on CS Portal. Handling customer/production remakes. Questionable Print order intercept and communication. Handle client returns. Monitor and resolve the internal ticket system. Correcting Shipping/Address issues. Editing images using Photoshop to meet customer sample expectations. Required Skills/Education: High School Diploma or equivalent (GED), and a minimum of 2 years of Customer Service experience with a minimum of 6 months' recent experience, preferably in a manufacturing environment. Highly proficient in Microsoft Excel, and word. Ability to effectively present information and respond to questions from groups of associates, peers, managers, and internal customers. Ability to work in a fast paced, production oriented, team environment. The position requires a focus on quality, detail, and issue resolution. Strong communication skills- written and verbal required. Desired Skills: Ability to connect with our clients and customers to have their issues solved thoroughly and promptly. Strong organizational skills and problem-solving skills. Ability to articulate concise information. EEO/AGENCY NOTES Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.
To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.
