Customer Service Manager - Remote Work

Job Description:

We are looking for a dynamic and experienced Customer Service Manager to join our team at Entergy. This is a full-time remote work position based in Philadelphia, Pennsylvania. As an Associate Level Customer Service Manager, you will be responsible for overseeing a team of customer service representatives and ensuring excellent customer satisfaction.

Responsibilities:- Manage and lead a team of customer service representatives to deliver exceptional customer service- Develop and implement customer service policies and procedures- Handle escalated customer inquiries and complaints in a timely and professional manner- Monitor customer service metrics and provide reports to upper management- Train and onboard new customer service representatives- Identify areas for improvement and implement strategies to enhance customer service operations- Collaborate with other departments to ensure a seamless customer experience- Stay up to date on industry trends and best practices in customer service

Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 5 years of experience in customer service management- Strong leadership and communication skills- Ability to work independently and prioritize tasks effectively- Energetic and independent personality traits- Creativity and emotional intelligence are essential soft skills- Knowledge of CRM systems and customer service software- Experience working in a remote team environment is a plus

Benefits:- Training and professional development opportunities- Free food provided- Company transportation for team meetings and events

Working Environment:At Entergy, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and encourage a supportive and positive work environment.

Deadline to apply: May 16, 2024

Equal Opportunity Statement:Entergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We welcome and encourage candidates from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.