Customer Service Manager

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Responsibilities:Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available toolsAnswer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiriesCommunicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixedMake accurate modifications to consumer policies depending on the information suppliedKeep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policiesQualifications:Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systemsA general understanding of insurance policies and schedules is preferredDisplay strong communication skills, active listening skills, and personal skillsMust have high school diploma or GED equivalentPrevious customer service experience required for this positionAbout Company:CityScape Metro Group has grown by over 400% in the past year and it wasn't by accident. As a part of the top 1% of Realtors in the World under 40, we are one of the fastest-growing Real Estate companies in the Northern Virginia, DC, Maryland region. This career will not only help you focus on your strengths, but leadership positions will also present themselves to the right candidates.We have successfully doubled our business each and every year and are looking for the right candidates.