Customer Service Manager Employment- Full Time
General Purpose of Job:
The Customer Service Manager is responsible for ensuring a high performing operation by leading, engaging, coaching and developing Avflight team members. This position would also provide customers with professional service and solutions, supporting their teams' efforts in creating a safe, reliable operation.
Duties: •Welcoming and providing superior customer service to crew members and passengers visiting the facility
•Coach and mentor team members in skill development, customer service elevation and company culture behaviors
•Promote an environment of mutual respect and trust between team members
•Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
•Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
•Communicate aircraft arrivals to line service and complete pre-arrival information from customers
•Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
•Interact with customers on a daily basis, responding to their questions and resolving any escalated concerns
•Ability to work a flexible schedule and work overtime as required
•Perform other duties as assigned
Qualifications:
•High school diploma or GED
•Some college and/or hotel/hospitality experience preferred
•2-4 years of experience in a lead or supervisory role
•Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
•Previous retail and/or customer service experience preferred
•Must be able to lift 20lbs and carry up to 10lbs.
•Frequent sitting, standing, bending, reaching.
Competency/Behavioral Requirements:
•Must be available for holidays and weekends if needed
•Experience in aviation is a plus
•Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
•Must have the ability to multitask; excellent communication and organizational skills.
•Be pleasant with others on the job and display a good-natured, cooperative attitude
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
EEO/AA
