Customer Service Associate

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!Responsibilities:Utilize scripts to handle difficult customer situations and bring them higher up, if necessaryRegularly meet with sales lead to receive the newest service and product knowledgeKeep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaintsEngage with homeowners, businesses, and community groups to educate them on the benefits of joining a community solar projectGenerate new business opportunities through various channels, such as direct outreach, networking events, and referral programsDevelop and maintain strong relationships with clients and community stakeholdersQualifications:Experience working in a customer-oriented atmosphereMust possess exemplary interpersonal skills, communication skills, and active listening skillsMust have graduated high school, received a G.E.D. or equivalentAbout Company:Goldman Team is a leader in the Clean Energy and Community Solar sector, offering innovative solutions.Our mission is to GUIDE others to Freedom.Our core Values are:Growth - Constantly moving towards the greatest version of ourselves.Unity - We are stronger together than we are apart.Integrity - We do what we say we're going to do.Discipline - We do the work.Excellence - We go above and beyond.