Join our dynamic team as a Customer Service Agent, where every interaction is an opportunity to enhance customer satisfaction. This remote position focuses on arranging non-emergency medical transportation, providing support, and solving problems with compassion and efficiency. We're looking for bilingual individuals who are eager to bring positivity and exceptional service to every call.
Key Responsibilities:
Handle inbound and outbound calls, assess customer needs, and offer appropriate assistance.
Communicate effectively with clients, transportation providers, and colleagues via phone and digital platforms.
Engage in data entry and manage multiple software applications.
Deliver consistently excellent customer service, making each interaction simple and effective.
Troubleshoot and provide solutions for situations beyond standard procedures.
Stay informed and become a subject matter expert in your role.
Work Hours & Benefits:
Flexible scheduling options available, including early mornings, evenings, and weekends.
Competitive compensation of $15.00 per hour, with a bilingual (Spanish) starting wage of $16.00 per hour.
Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
Retirement savings plan with company match after one year.
Opportunities for career advancement within the company.
Supportive remote work environment ensuring work-life balance.
Job Requirements:
High school diploma or equivalent.
At least 1 year of experience in customer service or call center environments preferred.
Strong communication and interpersonal skills, with fluency in Spanish.
Basic familiarity with software and web applications, with a capability to learn new technologies swiftly.
Demonstrated ability to work effectively in a team and independently.
Proven problem-solving skills with high attention to detail.
Technical Requirements for Remote Work:
Reliable internet connection (minimum 30 Mbps download, 10 Mbps upload, and under 75 ms latency/ping).
Computer meeting our specifications (Windows 10 or MAC OS Sierra 10.12 or better, Intel i5 or equivalent, at least 8GB RAM).
Suitable workspace equipped with a headset, webcam, and a quiet setting.
Additional Perks:
Paid holidays and paid time off.
Performance-based bonuses.
Sign-on bonus potentially available.
Application Information:
Location: Candidates must be based in or near Phoenix, AZ, but will work remotely.
Candidates must be prepared to provide their own computer hardware and internet service that meets the company's technical specifications.
We are excited to hear from visionary team members looking to make a difference and grow with us. Your journey to impacting lives starts here. Join us in a role where your skills and passion can shine in a supportive and inclusive environment.
Employment Type: Full-Time
Salary: $ 15.00 16.00 Per Hour
