Customer Experience Supervisor

Job summary
Customer Care SupervisorLead a team that transforms lives and revolutionizes the customer experienceDynamic and mission-oriented role focused on empowering individuals facing health challenges
Job seniority: entry level
Responsibilities
• Leverage data-driven insights to oversee intricate processes• Manage performance metrics, policies, and procedures• Identify opportunities to enhance customer service protocols• Provide valuable coaching, constructive feedback, and conduct performance evaluations• Foster a productive and achievement-oriented environment
Requirements
• At least 1 year of experience as a customer service supervisor (REQUIRED)• Background in call center environment• Proficient in identifying and measuring core competencies and performance metrics• Passion for supporting individuals facing health challenges• Ability to make sound decisions amidst competing priorities• Exceptionally organized with acute attention to detail• Driven and self-motivated• Exceptional customer service, communication, problem-solving, and de-escalation skills
Benefits
• Medical, Dental, Vision Insurance• Clear paths for growth and advancement• Competitive compensation• No cold calling or sales involved• Generous PTO plus 10 major holidays off• 401K retirement plan• Employee Referral Program