Customer Experience Specialist

Job summary
Customer Experience SpecialistOnsite - Fort Worth, TXConnecting with customers and making an impact
Job seniority: entry level
Responsibilities
• Taking inbound calls and connecting patients to life-saving treatments• Collecting and recording patient information• Assisting with scheduling and rescheduling appointments• Educating patients on treatments• Connecting with patients via phone, text, and email
Requirements
• High School Diploma/ GED• Strong customer service mindset• Previous experience in customer service or call center preferred• Excellent verbal and written communication• Basic math skills
Benefits
• Accelerated career growth - advancement opportunities• Pay $16.50/hr• Paid Training• Insurance benefits (Medical, Dental, Vision)• Serenity covers 90% of insurance premium• 20 days off annually (10 PTO days and 10 Holidays)• Life insurance, 401k, employee referral program, and more