We are looking for a motivated Customer Experience Representative to join our incredible team at SILAC Insurance Company in Overland Park, KS.
Growing your career as a Full Time Customer Experience Representative is a great opportunity to develop productive skills.
If you are strong in project management, planning and have the right experience for the job, then apply for the position of Customer Experience Representative at SILAC Insurance Company today!
Want to work for one of the fastest growing insurance companies in the nation? SILAC Insurance Company in Kansas City is actively seeking multiple full-time Customer Experience Representatives to provide best-in-class service and product knowledge for our Customers, Agents, and IMOs through inbound and outbound communication channels. If you enjoy working in a fast paced environment with a natural drive to service the needs of others through friendly and professional customer service, this is the career for you!
This customer experience position has a starting salary of $19.50/hour and has a potential of hybrid work schedule after the successful completion of in-office training. In addition, SILAC provides an immense variety of benefits and perks, including:
Paid Time Off Birthday Pay Paid Volunteer Time Paid Holidays Parental Leave Tuition Reimbursement Referral Bonus Employer Contributions to 401(k) Semi-Annual Incentive Program Subsidized Transportation Employer HSA Contributions Company Parties Company SWAG Employee Recognition, and more! Additionally, we offer our customer Experience representative the following benefits:
Traditional and High Deductible Health Plans HSA and FSA options Dental Vision Pet Insurance 401k and ROTH Life Insurance (up to $50K employer paid) Short-term and Long-term Disability (employer paid) Supplemental Life and Disability coverage Identity Protection Employee Assistance Program If this sounds like the right customer experience opportunity for you, apply today!
ABOUT SILAC INSURANCE COMPANY During the Great Depression, Doc Ross went on a mission to help people; and with a borrowed $20 bill, our great company was formed. Those humble beginnings - and Doc's initial mission of helping people - have remained at the forefront ever since. We now celebrate our 86th year of providing straightforward & competitive products for clients, delivering best-in-class service to our agents & business partners, and propelling the success of our employees.
Our identity has evolved since entering the annuity space in 2018; and we will continue our commitment to be an adaptable, innovative, and trustworthy insurance company in the days ahead. SILAC has been awarded Top Workplaces in 2016, 2017, 2020 and 2021 honor by The Salt Lake Tribune. In 2019, we were given WINK's Trailblazer award for Multi-Year Guaranteed Annuity sales. Per Wink's Sales & Market Report, we increased our Multi-Year Guaranteed Annuity market share the greatest percentage of any company, from 2018 to 2019. In 2020, we were named the 3rd Fastest Growing Life Insurance Company by S&P Global Market Intelligence . Multiple annuity products of ours are also consistently among the top ten across the life insurance industry (independent agent arena).
Our company has a national reputation for caring - but it's our SILAC family that truly sets us apart. Nothing is more rewarding to us than the positive words of our own employees. At SILAC, we have families, mentors, friendships, and above all, good, quality people who care about succeeding together as a company. Teamwork, creativity, collaboration, gratitude, and integrity are among the values that are championed here. Come join our SILAC family!
A DAY IN THE LIFE OF A CUSTOMER EXPERIENCE REPRESENTATIVE As a Customer Experience Representative, you will provide customers and agents call support in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration. High call volume is a typical occurrence that matches the pace of our significant growth!
Some administrative duties are intertwined in the role of a representative. These duties may include research and resolutions of situations that vary in nature. SILAC provides ongoing training to enhance the knowledge and accuracy in responding to inquiries of diverse complexity.
SILAC is looking for a detail-oriented individual that possess the technical know-how to update our systems and utilize reports for fraud, privacy issues, complaints, and suggestions.
At SILAC, we believe in continuous learning and growth. Expansive training will be a cornerstone of our employees professional development and success throughout the life of their career with SILAC.
CUSTOMER EXPERIENCE REPRESENTATIVE QUALIFICATIONS High school diploma or GED 1 year in customer service from educational, professional training, or work experience Experience with PC applications, such as MS Word, MS Excel, and Outlook CUSTOMER EXPERIENCE REPRESENTATIVE WORK SCHEDULE Our hours are Monday through Friday from 7:30 AM to 6:00 PM CT. Shifts will start between 7:30 AM and 9:30 AM CT.
Our training schedule runs Monday through Friday 9:00 am to 5:00 pm CT ARE YOU READY TO JOIN OUR CUSTOMER EXPERIENCE TEAM? If you feel you'll be perfect as our Customer Experience Representative, apply now using our initial 3-minute application .
SILAC is an Equal Opportunity Employer.
Job Posted by ApplicantPro Benefits of working as a Customer Experience Representative in Overland Park, KS:
? Learning opportunities
? Advancement opportunities
? Competitive salary
