Customer Care Specialist - Work From Home

Job Description:Owens Corning is seeking a part-time Customer Care Specialist to join our team in Phoenix, Arizona. This position offers the flexibility of working from home, allowing you to balance work and personal life seamlessly. As an Associate Level specialist, you will bring your unique skills to our customer care team, providing top-notch service and support to our clients.

Responsibilities:- Handle customer inquiries and concerns promptly and professionally- Respond to customer inquiries via phone, email, or chat- Process orders, returns, and exchanges accurately and efficiently- Troubleshoot and resolve customer issues in a timely manner- Update customer information in the database- Collaborate with other team members to ensure customer satisfaction- Maintain a high level of product knowledge to provide accurate information to customers- Adhere to company policies and procedures at all times

Requirements:- Minimum of 2 years of customer service experience- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and adapt to changing situations- Attention to detail and accuracy in all tasks- Proficiency in Microsoft Office applications- High school diploma or equivalent

Personality traits:- Adaptable- Independent

Soft skills:- Attention to detail- Problem-solving

Benefits:- Paid sick leave- Life insurance- Remote work flexibility

Working Environment:As a Customer Care Specialist at Owens Corning, you will flourish in a culture that embraces change and responds resiliently. We value our employees and provide opportunities for growth and development within the company.

Deadline to apply: May 14, 2024

Equal Opportunity Statement:Owens Corning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.