Customer Care Specialist - Work From Home

Job Description:

We are seeking a highly motivated Customer Care Specialist to join our team at BlackRock, a leading investment management firm. This is a part-time, work-from-home position based in Charlotte, North Carolina. As an Associate level role, we require candidates with a minimum of 3 years of experience in customer care or a related field.

Responsibilities:- Provide exceptional customer service to clients via phone, email, and chat- Address customer inquiries, resolve issues, and provide relevant information- Manage customer accounts and update databases with accurate information- Utilize problem-solving skills to achieve customer satisfaction and retention- Collaborate with team members to ensure seamless customer experience- Identify opportunities for improvements in processes and customer service strategies

Requirements:- Resilient and confident personality traits to handle challenging situations- Strong negotiation skills and adaptability to meet the needs of diverse customers- Excellent communication and interpersonal skills- Proven track record of delivering exceptional customer service- Ability to work independently and prioritize tasks efficiently- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Gym membership- Training and professional development opportunities- Remote work flexibility- Collaborative working environment with colleagues worldwide, fostering a global village mentality

Deadline to apply: May 29, 2024

Equal Opportunity Statement:BlackRock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and welcome applications from all individuals.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.