Customer Care Specialist - Remote Work

Job Description:

Macy's is seeking a part-time Customer Care Specialist to join our remote team in Houston, Texas. As a Customer Care Specialist, you will be responsible for providing excellent customer service and support to our valued customers. This role is perfect for an entry-level professional who is resourceful, driven, and possesses strong communication and innovation skills.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and efficient manner- Resolve customer complaints and issues by providing solutions and guidance- Assist customers with order placement, tracking, and returns- Provide product information and recommendations to customers- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions

Requirements:- 1 year of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Proficiency in computer systems and customer service software- Resourceful and driven attitude- Ability to think creatively and innovate solutions- High school diploma or equivalent

Benefits:- Paid sick leave- Profit sharing- Visa sponsorship

Working Environment:At Macy's, we are committed to supporting our employees in their personal and professional development. Our remote work setup allows for flexibility and a healthy work-life balance.

Deadline to Apply:May 25, 2024

Equal Opportunity Statement:Macy's is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.