Job Description:
Owens & Minor is seeking a highly motivated and experienced Customer Care Specialist to join our team in New York City, New York. As a Customer Care Specialist, you will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and building strong relationships with our clients. This position is crucial to ensuring customer satisfaction and maintaining our reputation as a leader in the healthcare industry.
Responsibilities:- Serve as the primary point of contact for all customer inquiries and issues- Respond to customer emails, calls, and chat messages in a timely and professional manner- Identify and escalate priority issues to the appropriate team members for resolution- Work closely with the sales team to address customer needs and improve overall satisfaction- Manage customer accounts and ensure accurate and timely order processing- Collaborate with cross-functional teams to improve processes and enhance the customer experience- Proactively reach out to customers to gather feedback and identify areas for improvement- Provide product information and recommendations to customers as needed- Stay up-to-date on industry trends and best practices in customer service
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Minimum of 4 years of experience in customer service or a related field- Strong communication and interpersonal skills- Excellent problem-solving abilities- Resourceful and dedicated to providing top-notch customer service- Proficient in analysis and strategic planning- Ability to multitask and prioritize in a fast-paced environment- Familiarity with CRM systems and Microsoft Office Suite- Willingness to work flexible hours as needed
Benefits:- Visa sponsorship for qualified candidates- Employee discounts on company products- Company transportation for work-related travel- Opportunities for career growth and development- Comprehensive health and wellness benefits
Equal Opportunity Statement:Owens & Minor is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing all employees with equal opportunities for advancement and success. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status.
If you meet the qualifications and are interested in joining our team as a Customer Care Specialist, please submit your resume and cover letter by the deadline of May 24, 2024. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
