Job Description:
CBRE Group is seeking a part-time Customer Care Officer to work remotely from home in Jacksonville, Florida, US. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service or a related field. We are looking for energetic and passionate individuals with strong analytical skills and the ability to effectively manage customer interactions.
Responsibilities:- Provide exceptional customer service through various communication channels, including phone, email, and live chat- Handle customer inquiries, complaints, and feedback in a professional and timely manner- Use problem-solving skills to address customer issues and provide solutions- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate and detailed records of customer interactions and transactions- Stay up-to-date on products, services, and company policies to better assist customers
Requirements:- 2 years of experience in customer service or a related field- Energetic and passionate attitude towards customer care- Strong analytical skills to assess customer needs and provide appropriate solutions- Ability to effectively manage customer interactions and maintain a positive attitude- Excellent communication and interpersonal skills- Proficiency in Microsoft Office and customer relationship management software
Benefits:- Dental insurance- Life insurance- Company-provided equipment for remote work
Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions. We offer a collaborative and supportive work environment where your contributions are valued.
Equal Opportunity Statement:CBRE Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.
Deadline to apply: May 23, 2024.
We look forward to receiving your application and welcoming you to our team of dedicated Customer Care Officers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
