Job Description:
We are looking for a passionate and motivated Customer Care Officer to join our team at BMW. This is a part-time, remote work position based in Fort Worth, Texas, US. As an Associate Level Customer Care Officer, you will be responsible for providing exceptional customer service to BMW customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a courteous and timely manner- Identify and assess customers' needs to achieve satisfaction- Handle customer complaints, provide appropriate solutions and alternatives within a set timeframe- Keep records of customer interactions, transactions, inquiries, and complaints- Provide accurate information about BMW products and services- Maintain a positive, empathetic, and professional attitude towards customers at all times- Work closely with other departments to ensure customer satisfaction and retention- Continuously improve customer service processes to enhance the overall customer experience
Requirements:- 2 years of experience in customer service or a related field- Strong attention to detail and excellent critical thinking skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM systems- Must have a high-speed internet connection and a quiet workspace for remote work
Personality Traits:- Passionate about providing excellent customer service- Highly motivated to exceed customer expectations
Soft Skills:- Strong attention to detail- Critical thinking abilities
Benefits:- Gym membership- Disability insurance- Paid sick leave
Working Environment:As a Customer Care Officer at BMW, you will collaborate with colleagues worldwide, fostering a global village mentality. This provides opportunities for cross-cultural interactions and learning experiences.
Equal Opportunity Statement:BMW is an equal opportunity employer and is committed to providing a diverse, inclusive, and welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
