Customer Care Associate - Remote Work

Job Description:Ecolab, a global leader in water, hygiene, and energy technologies and services, is seeking a Customer Care Associate to join our team in Indianapolis, Indiana. This is a full-time, remote position ideal for entry-level professionals with at least 1 year of experience in customer service.

Responsibilities:- Provide exceptional customer service to clients via phone, email, and chat- Address customer inquiries, issues, and complaints in a timely and professional manner- Collaborate with other teams to resolve customer concerns and escalate issues when necessary- Utilize analytical skills to assess customer needs and recommend solutions- Use persuasion techniques to upsell products and services to customers- Maintain accurate records of customer interactions and transactions in the CRM system- Meet and exceed customer satisfaction goals and KPIs set by the company- Participate in ongoing training and development to stay current on products and services

Requirements:- High school diploma or equivalent; associate's or bachelor's degree preferred- Proven experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong analytical skills and attention to detail- Ability to work independently and as part of a team- Resilient and able to handle difficult customers with professionalism- Driven to meet and exceed performance goals- Comfortable using technology and learning new software applications

Personality Traits:- Resilient- Driven

Soft Skills:- Analysis- Persuasion

Benefits:- Company transportation- Visa sponsorship- Medical coverage- Promote work-life balance and employee well-being

Equal Opportunity Statement:Ecolab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.