Join our dedicated team on a mission to enhance healthcare accessibility and impact lives positively across the globe. We're at the forefront of pioneering healthcare solutions, and we invite you to be part of this exciting journey. As a key player in our Patient Customer Service team, you'll have the opportunity to grow, contribute to meaningful projects, and witness firsthand the difference you make in people's lives. If you're passionate about making a real impact and ready to embark on a fulfilling career path, we're looking for you!
The Role
As a Customer Service Support Representative, you will be the first point of contact for patients and healthcare providers, offering solutions and support for billing inquiries. This vital role requires handling over 80+ calls daily, initiating payment plans, and utilizing multiple resources to provide top-notch service. You will be instrumental in ensuring customer satisfaction and fostering trust in our services.
Key Responsibilities
Efficiently handle 80+ inbound calls daily from various stakeholders.
Establish payment plans and resolve billing issues, ensuring a positive customer experience.
Utilize multiple systems and resources to address and resolve inquiries during calls.
Consistently meet performance metrics and goals.
Engage in continuous learning to stay adept with our evolving processes and technologies.
Who You Are
A dynamic individual with a high school diploma (or equivalent) who thrives in fast-paced environments.
Detail-oriented with excellent organizational and multitasking skills.
A team player with a strong ability to work independently.
Proficient in navigating multiple computer applications and systems.
Exceptional communicator with both patients and team members.
Work from Home Requirements
A quiet, dedicated workspace.
Self-motivated with excellent time and task management skills.
Previous experience in medical or call center environments is advantageous but not mandatory.
Technical Specifications
Minimum internet download speed of 50 Mbps.
Wired connection to the router/modem. Satellite internet connections are not supported.
Why Join Us?
Flexible Work Arrangements: Enjoy the convenience of working from home.
Competitive Compensation: Earn a starting salary of $15.25 - $21.00 per hour, with the potential for quarterly bonuses.
Comprehensive Benefits: Access to health, dental, and vision insurance; 401(k); employee stock purchase plans; and more.
Generous Time Off: Benefit from paid time off to relax and recharge.
Wellness Incentives: Take advantage of our fitness reimbursement program and complimentary lab testing.
Application Deadline: Open until 04/15/2024
Shift Timings: Monday to Friday, 11 AM - 8 PM EST
Commitment to Equality:
We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We base our employment decisions on merit, qualifications, and business needs, and we strictly prohibit discrimination and harassment of any kind.
Privacy & Data Protection:
Your privacy matters to us. For details on how we manage and protect your personal data, please visit our Privacy Statement.
If you're ready to contribute to a team that's making a difference and receive the support you need to grow both personally and professionally, we'd love to hear from you. Apply now to start your journey with us!
Employment Type: Full-Time
Salary: $ 15.00 21.00 Per Hour
