Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training. Pay and Benefits: Competitive pay rate based on the county in which you live Additional bonuses available Paid training The opportunity to work from the comfort of your home Supportive environment with peers who share your passion for improving people's lives A career path that unfolds based on how you want to grow within the company
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. -
Customer service is the primary function.
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. - Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 6 months of customer service experience. Must reside in the U.S. Must be a U.S. citizen. Must be able to pass a criminal background check. Must not be delinquent or in default on any federal student loans. Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus. Must have a High School Diploma or GED Must live with in an hour of Jacksonville, FL
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
