Full job description Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America) Referral Core Scheduling Lead
Remote
Omaha, NE
Position Highlights:
Nebraska Medicine is now taking applications for a talented individual to join us as a Referral Core Scheduling Lead, Remote in Omaha, NE or within NE or IA. The Referral Core Scheduling Lead will be responsible for providing daily operational support and guidance for the Referral CORE Scheduling Associates.
If you have questions about applying for this Referral Core Scheduling Lead role you can contact the recruiter, Jourdan Anstine at
. Shift:
Full Time, Benefits Eligible
Monday - Friday 8:00am-5:00pm
Remote Position ( Applicants must reside within NE or IA)
Why Nebraska Medicine: Our shared values reflect who we are and why we're here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.
Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
Forbes Magazine recognizes us in their list of America's Top Employers and the Best Employer in Nebraska
Job Posting Details
Provide operational oversight and leadership through the development, monitoring and achievement of goals and tactics that support consistent, high quality services for ambulatory referrals. Monitor daily work and provide support and coaching for Referral CORE Schedulers in the areas of customer services, job performance, patient scheduling procedures, and problem resolution. Support colleagues and facilitate onboarding and training of new hires. Address, manage and schedule referrals across all specialties per the standard ambulatory referral workflow. Provide support to Operations by assessing workflows, data, and making recommendations for improvement. Perform quality assurance assessments to maintain expected results across the Referral CORE Scheduling Team. Collaborate with manager on developing and revising departmental policies and procedures, educating staff, and assuring compliance to private, state and federal regulations. Ensure organizational and departmental policies and procedures are followed. Works with clinic operations and health care providers to execute excellent patient services. Cultivates an environment that promotes our organizational iTEACH values.
Required Qualifications: Referral Core Scheduling Lead
High school education or equivalent required. Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in healthcare business or clinic operations (one year of education equals one year of experience) required. Demonstrated ability to provide a high level of customer service to healthcare providers, staff, patients, and other internal/external customers required. Ability to work professionally with patients in a timely, confidential manner required. Demonstrated analytical, prioritization and organizational skills required. Demonstrated flexibility and dedication to team environment required. Effective communication skills required. Attention to detail required. Experience in hospital patient registration, patient scheduling and/or call center required. Knowledge of medical terminology required. Preferred Qualifications: Referral Core Scheduling Lead
Leadership experience preferred. Project management experience preferred. Associate's degree in healthcare business or project management preferred. Epic experience preferred. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.
