Contact Center Specialist

Job Description:

We are looking for a passionate and reliable Contact Center Specialist to join our team at Avis Budget Group in Washington, D.C. This part-time role at the Associate Level requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities:- Handle customer inquiries and issues via phone, email, and chat in a professional and timely manner- Assist customers with bookings, reservations, cancellations, and modifications- Provide information about products and services, including pricing, availability, and policies- Resolve customer complaints and escalate complex issues to the appropriate department- Process payments and refunds accurately- Maintain customer records and update databases with accurate information- Collaborate with other team members to ensure a seamless customer experience- Meet and exceed performance goals and targets set by the company- Adhere to company policies, procedures, and guidelines at all times

Requirements:- Associate's degree or equivalent work experience- Excellent communication and interpersonal skills- Strong negotiation and problem-solving abilities- Ability to work under pressure and handle difficult situations with grace- Proficiency in Microsoft Office and customer service software- Flexibility to work evenings, weekends, and holidays as required- Passion for delivering exceptional customer service- Ability to cooperate and collaborate effectively with team members

Benefits:- Life insurance- Retirement plan- Disability insurance

As a Contact Center Specialist at Avis Budget Group, you will be part of a dedicated team that is committed to understanding and exceeding customer expectations. If you meet the requirements and have the necessary skills, we encourage you to apply by the deadline of May 22, 2024.

Equal Opportunity Statement:Avis Budget Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.