As a Contact Center Specialist at Lithia Motors in Columbus, Ohio, you will be responsible for providing exceptional customer service through various communication channels such as phone, email, and chat. You will act as a liaison between the customers and various departments within the company, ensuring that all inquiries are addressed promptly and accurately.
Responsibilities:1. Respond to customer inquiries and resolve issues in a timely and professional manner.2. Maintain a high level of product knowledge to assist customers with questions and provide accurate information.3. Utilize research and analysis skills to identify trends and patterns in customer interactions.4. Collaborate with other team members to streamline processes and improve overall customer satisfaction.5. Meet and exceed set goals for customer service performance and productivity.6. Maintain accurate and detailed records of all customer interactions.7. Stay up-to-date on company policies, procedures, and products to better serve customers.
Requirements:1. 2 years of experience in a customer service role.2. Reliable and energetic personality traits.3. Strong research and analysis skills.4. Excellent communication and interpersonal skills.5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.6. Proficiency in Microsoft Office Suite and CRM software.7. High school diploma or equivalent.
Benefits:- Remote work flexibility- Free food- Gym membership
Working Environment:At Lithia Motors, we believe in fostering a culture that embraces change and responds resiliently to challenges. As a Contact Center Specialist, you will have the opportunity to grow and develop in a supportive and dynamic work environment.
Deadline to Apply: May 17, 2024
Equal Opportunity Statement: Lithia Motors is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
