Contact Center Officer - Remote Work

Job Description:

Barnes & Noble is seeking a Contact Center Officer to join our team on a part-time basis. This position offers the opportunity to work remotely from your home in Columbus, Ohio. As an Entry Level position, no prior experience is required, making it a great opportunity for those looking to start their career in customer service.

Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and timely manner.- Provide accurate information about Barnes & Noble products, promotions, and services.- Resolve customer issues and complaints with efficiency and empathy.- Process orders, returns, and exchanges using our internal systems.- Maintain customer records and update databases with relevant information.- Collaborate with team members to ensure a seamless customer experience.

Requirements:- Energetic and passionate about providing excellent customer service.- Strong decision-making skills and the ability to think creatively to solve problems.- Excellent communication skills, both verbal and written.- Proficient in using computer systems and software applications.- Must have a quiet workspace and reliable internet connection for remote work.- High school diploma or equivalent.

Benefits:- Visa sponsorship for eligible candidates.- Paid sick leave and parental leave for eligible employees.- Opportunity to work in a diverse and inclusive environment that promotes equality and fairness for all.

Equal Opportunity Statement:Barnes & Noble is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Don't miss out on this exciting opportunity to join Barnes & Noble as a Contact Center Officer. Apply by the deadline of May 29, 2024. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.