Contact Center Officer

Job Description:

Ashland is seeking a motivated and energetic Contact Center Officer to join our team in Philadelphia, Pennsylvania. This is a part-time position with an associate level seniority, requiring a minimum of 3 years of experience in a customer service or contact center role.

Responsibilities:- Handle inbound and outbound calls from customers, providing excellent customer service and resolving inquiries in a timely manner- Utilize project management skills to prioritize and manage multiple tasks effectively- Use persuasion techniques to upsell and cross-sell products and services to customers- Work closely with other team members to exceed customer expectations and deliver delight- Maintain accurate and detailed records of customer interactions in the CRM system- Follow company and industry regulations and guidelines to ensure compliance at all times

Requirements:- 3 years of experience in a customer service or contact center role- Motivated and energetic personality traits- Strong project management and persuasion skills- Excellent communication and interpersonal skills- Ability to work well under pressure in a fast-paced environment- Proficiency in CRM software and Microsoft Office suite- High school diploma or equivalent required

Benefits:- Travel & spending expenses coverage- Free food provided during working hours- Joining bonus for new hires- Opportunities for career growth and development

Working Environment:At Ashland, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and creating positive experiences for our customers.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement:Ashland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.