The Contact Center Manager at Loews in Phoenix, Arizona will be responsible for overseeing the day-to-day operations of the contact center, ensuring high levels of customer service and efficiency. This part-time position requires a candidate with a minimum of 7 years of experience in a similar role and who possesses a mid-to-senior level of seniority.
Responsibilities:- Lead and supervise a team of contact center representatives- Develop and implement strategies to improve customer service and increase productivity- Monitor and analyze key metrics to ensure performance goals are met- Handle customer escalations and resolve issues in a timely and professional manner- Collaborate with other departments to streamline processes and improve overall customer experience- Conduct regular performance evaluations and provide coaching and feedback to team members- Develop training programs to enhance the skills and knowledge of contact center staff- Stay up-to-date on industry trends and best practices to continuously improve operations
Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in a contact center or customer service management role- Strong leadership skills and the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Energetic and independent mindset with a focus on teamwork and creativity- Proficiency in CRM software and call center technology- Ability to handle multiple tasks and prioritize accordingly- Uphold the highest standards of ethical conduct and integrity
Benefits:- Travel and spending expenses covered by the company- Paid sick leave- Visa sponsorship for eligible candidates
Deadline to apply: May 18, 2024
Equal Opportunity Statement:Loews is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
