Job Description:
JetBlue Airways is seeking a motivated and reliable Contact Center Associate to join our team in San Francisco, California. This is a part-time, work-from-home position at the Associate Level with a requirement of 4 years of experience in a similar role.
Responsibilities:1. Handle inbound and outbound customer calls and inquiries in a professional and timely manner.2. Provide assistance and solutions to customers regarding flight booking, reservations, cancellations, and other travel-related issues.3. Use negotiation skills to resolve customer complaints and issues effectively.4. Demonstrate emotional intelligence in interactions with customers to ensure a positive experience.5. Document all customer interactions accurately in the company's CRM system.6. Collaborate with other team members to meet departmental and company-wide goals.7. Stay up-to-date on JetBlue's policies, procedures, and promotions to provide accurate information to customers.
Requirements:1. 4 years of experience in a customer service or contact center role.2. Motivated individual with a strong work ethic and the ability to work independently from a home office.3. Reliable with excellent communication and interpersonal skills.4. Strong negotiation skills and emotional intelligence.5. Ability to adapt to change quickly and efficiently in a fast-paced environment.6. High school diploma or equivalent required.
Personality Traits:1. Motivated2. Reliable
Soft Skills:1. Negotiation2. Emotional Intelligence
Benefits:1. Company transportation for work-related travel.2. Parental leave for eligible employees.3. Travel opportunities with JetBlue Airways.
Working Environment:JetBlue Airways provides a flexible working environment that adapts to change with speed and efficiency. Our team is dedicated to providing outstanding customer service while supporting each other in a collaborative and positive workplace.
Deadline to Apply:May 16, 2024
Equal Opportunity Statement:JetBlue Airways is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
