Job Description:Celanese is seeking a Contact Center Associate to join our dynamic team on a part-time remote basis in Washington, D.C., US. As an Associate Level Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients through various communication channels. The ideal candidate will have at least 4 years of experience in a similar role and possess a strong ability to adapt to changing situations while working independently.
Responsibilities:- Handle incoming customer inquiries and issues via phone, email, chat, and social media platforms- Provide accurate and timely information to customers regarding products, services, and company policies- Resolve customer complaints and issues in a professional and efficient manner- Upsell products and services to drive revenue growth- Maintain customer records and update databases as needed- Collaborate with other team members to ensure a seamless customer experience- Meet or exceed performance targets and goals set by the company- Stay up-to-date on company products, services, and promotions
Requirements:- 4 years of experience in a customer service or contact center role- Excellent communication skills, both written and verbal- Strong persuasion skills to effectively upsell products and services- Ability to work independently and adapt to a fast-paced environment- Proficient in using customer relationship management (CRM) software- High school diploma or equivalent required; some college coursework preferred
Personality Traits:- Adaptable: Ability to adjust to different customer needs and preferences- Independent: Capable of working autonomously and making decisions without constant supervision
Soft Skills:- Communication: Ability to effectively convey information and ideas to customers- Persuasion: Skill in influencing customers to make a purchase or upgrade
Benefits:- Profit sharing- Paid overtime- Joining Bonus
Working Environment:We embrace diversity at Celanese and strive to create an inclusive culture that values and respects all perspectives. As a Contact Center Associate, you will be part of a team that values collaboration, respect, and open communication.
Deadline to Apply:Interested candidates must apply by June 3, 2024.
Equal Opportunity Statement:Celanese is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
