Contact Center Assistant

Job Description:

We are looking for a reliable and adaptable Contact Center Assistant to join our team at Rappi in San Jose, California. As a Contact Center Assistant, you will be responsible for providing excellent customer service and support to our users through various communication channels.

Responsibilities:- Respond to customer inquiries via phone, email, chat, and social media- Resolve customer issues in a timely and professional manner- Provide product information and assistance to customers- Input and maintain customer data in the system accurately- Collaborate with other team members to ensure customer satisfaction- Assist in training new team members as needed- Maintain a positive and professional attitude at all times

Requirements:- 2 years of experience in customer service or a related field- Reliable and adaptable personality traits- Strong communication and interpersonal skills- Ability to work in a fast-paced environment- High level of adaptability and cooperation- Proficiency in Microsoft Office and CRM software- Must be able to work part-time hours

Benefits:- Dental insurance- Relocation allowance- Paid Time Off (PTO)

Working Environment:At Rappi, we believe in giving back to the community through corporate social responsibility initiatives. As a Contact Center Assistant, you will have the opportunity to contribute to these efforts and make a positive impact on the world around you.

Equal Opportunity Statement:Rappi is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.