Consumer Banker Team Lead Location Brainerd, MN : Why Work at Bremer? Are we a bank? Absolutely. But when it comes to careers, you'll find that there's a lot more to our business than you might expect. We're passionate about helping customers throughout Minnesota, Wisconsin and North Dakota succeed and grow. Our commitment to authentic and enduring relationships starts by taking time to listen and learn about our customers' goals, and innovate to solve their challenges, not only through financial resources but also deep knowledge, insights and ideas.
We expect, encourage and reward entrepreneurial thinking from our employees. We have a shared purpose of cultivating thriving communities, inspired by our founder, Otto Bremer, who spent his lifetime supporting the communities that his banks served in new and unexpected ways. That commitment to community and creative problem-solving contributes to Bremer's culture.
If you want the next chapter in your story to be one where you make a real difference for our customers, communities and economies, we're the bank to join. We foster diversity, equity and inclusion, building on the legacy of our immigrant founder. If you're curious, enjoy collaborating, and start each day with the customer in mind, we invite you to join our team!
As the Consumer Banker Team Lead, you will assist or direct the consumer banking staff (4-8 reports) within a branch or multiple branches. Responsibilities include providing leadership and functions as a working lead for consumer banker staff. Additionally, you will assist with their training and development and support clients' banking needs by completing a variety of teller transactions in compliance with all applicable standards, policies, procedures and regulatory requirements.
KEY RESPONSIBILITIES: May guide and direct teller operations and responsible for implementing policies and procedures in relation to customer operations. May supervise balancing and summarizing daily business and cash. Supervises all record keeping aspects of the new accounts functions. Coordinates and assists with teller and new account training. Ensures compliance with security practices and monitors security equipment. Plans, organizes and assigns the work flow of the consumer banker staff. Exercises authority as defined to make exceptions to policy and procedures. Monitors service quality levels and coaches staff to achieve appropriate levels. Responsible to handle more complex customer complaints and questions. QUALIFICATIONS: Combination of education and experience generally acquired through the attainment of a Bachelor's degree or equivalent work experience. 3+ years of supervisory experience desirable. Experience in sales or promotion of products and services is preferred. Ability to demonstrate and consistently model Bremer values, Bremer Leadership Competencies and foster an inclusive work environment. Must be eligible to hold NMLS credentials; must complete all required training in order to apply for NMLS credentials. Keywords: customer service, teller, branch manger, member representative, associate, relationship banker #LI-POST #LI-ONSITE #LI-KM1
Bremer Values & Benefits Our Values Collaboration: We work elbow-to-elbow with our customers, making a difference for them in good times and bad. We share our skills, knowledge and experience to support each other every day.
Commitment: We're deeply invested in the places we live and work, and we're always ready to do whatever it takes to help our neighbors and communities thrive and grow.
Creativity: Imagination and innovation are essential to helping our customers and Bremer succeed. If there's a better way to do something, we'll find it or create it.
Our Benefits At Bremer, we are committed to supporting and growing the communities we call home. Our people understand that they represent our name and reputation in every conversation, and that they're backed by an organization that values finding a better way to get things done. Let's talk about benefits. Not just the 401(k), pension plan, healthcare, and vacation kind (we've got those), but the kind of everyday benefits that get you excited for what each day holds.
Equal Employment Opportunity Bremer Bank is committed to a diverse and inclusive workforce. We've built an organization of experienced, intelligent and collaborative people from a range of all backgrounds, and all of them contribute something essential to helping our customers thrive and grow.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
For your reference, here are additional details for your awareness: Know Your Rights: Workplace Discrimination is Illegal (dol.gov) Family and Medical Leave Act (dol.gov) Employee Polygraph Protection Act rights (dol.gov)
Miscellaneous Items to Note Must be legally authorized to work in the U.S. without Bremer sponsorship for employment visa status (e.g., H1B status, 0-1, TN, EB-2) Notice to California Applicants - for your awareness, please see Bremer Bank California Notice at Collection and Privacy Policy Accessibility Commitment - Bremer is committed to accessibility, diversity and inclusion for all our applicants. We believe everyone should be able to have equal and effective access to our websites and our services. We have worked very hard to ensure that our website and digital content meet the needs of our applicants and visitors. Click here for more information on our accessibility and how to get in touch with us. Notice to Third Party Recruiters - Bremer Bank, National Association, including its affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed agreement for recruiting or placement services, Bremer will have no obligation and will not agree to pay any referral or recruiting fee. In the event a recruiter or agency submits a candidate for consideration, Bremer explicitly reserves the right to pursue and/or hire any such candidate(s) without any financial or other obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will be deemed to be the property of Bremer.
