Company Description VILLAGE GREEN Founded in 1919, Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a few. We believe the accomplishments of any company are those of its people. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with Village Green is a vital investment in your future.Village Green is seeking a dynamic and experienced Lease-Up Concierge / Ambassador to oversee our exclusive property in the esteemed West Loop area. As a key team member, you will maintain the highest standards of service and excellence while providing unparalleled experience for our clientele.Our 100-year history makes us one of the oldest and most experienced management companies with room to grow within the rising apartment industry.Join our prestigious team at Village Green, a leading provider of luxury property management services in the vibrant West Loop neighborhood of Chicago.Coppia (coppiachicago.com)Pay: $18.00/hour with bonusSchedule: morning/afternoon shiftJob DescriptionThe Coppia Concierge ?is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests ?are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations. (The shifts are customized as required by each site.) Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. ?The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset. This position is to satisfy resident's requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.QualificationsESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESWelcomes residents and guests in a courteous and friendly manner as they enter the buildingCommunicates to the residents regularly via resident newsletters and social mediaBecome familiar and provide recommendations to residents on community attractions and local amenities when requested.Participates in event marketingProvides brochures, floor plans and other collateral to clientsCompletes guest cards, provides mini-tours and acts on leasing behalf during off-hoursRetrieves packages for residentsProvides refreshments to residents and guestsMaintains Concierge BinderKeeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layoutMaintains a clean and orderly front desk, lobby area, and storage closets were applicablePrepares incident reports and correlating documentationAdheres to established policies related to fair housingCommunicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional mannerMaintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contactsREQUIREMENTSMust have minimum one year of college, social media skills, customer service, and writing skillsMust have the availability to work a flexible schedule any day of the weekStrong organizational and time management skillsAbility to communicate effectively both verbally and writtenAbility to resolve minor problems while maintaining a friendly and professional mannerMust be team-orientedAdditional InformationWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.
