Computer Systems Analyst

Roles & Responsibilities: Collaborate with the Office of Science Policy, Planning and Communications (OSPPC) leadership, technical staff, content creators, and other stakeholders to enhance usability accessibility, and performance of NIMH's digital communications Triage and complete incoming requests for updates to the NIMH internet, intranet, and OSPPC SharePoint sites Enter requests into a ticketing system, monitor their status, and close appropriately Communicate and follow up with projects stakeholders concerning incoming project details and deliverables Conduct administrative duties, such as setting up meeting, drafting invoices and drawing estimates Assist NIMH researches and other institute staff to update the NIHM intranet and intranet websites using NIMH digital publishing platforms (Drupal for internet and SharePoint for intranet) Review/edit SOPs based on experience following them and feedback from stakeholders, recommend and formulate SOPs as appropriate Post scientific documents and other complex materials on the NIMH website in a timely manner and in accordance with Section 508 requirements Ensure integrity and availability of NIMH web pages Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, or related discipline with three years of related experience; or bachelor's degree in unrelated field and five years of related experience Experience using Drupal 7/8/9, HTML, JaveScript and SASS/CSS Knowledge of Section 508 standards for digital materials Excellent analytical, organizational and time management skills U.S. Citizenship  The N4 Solutions Equal Employment Opportunity (EEO) Policy is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. N4 Solutions hires and promotes individuals solely on the basis of their qualifications and achievements for the job to be filled .