ABC Imaging is a global printing, media, and technology company. Since its inception in 1983, ABC Imaging has grown to operate 33 regional production hubs across the US, Europe, the Middle East, and Asia, employing over 500 people. ABC Imaging occupies a unique market niche, providing turnkey imaging solutions steeped in technology to a wide range of vertical markets. With expertise ranging from its core grand format, offset, and reprographic printing services, to barricades, video production services, custom fabrication, managed print services, and more, ABC Imaging is a one-stop shop for print management and visual media.
POSITION SUMMARY: Under the general direction of the Collections Manager, the incumbent will be responsible for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall responsibilities of the Collections Manager.
RESPONSIBILITIES: 1. Performs all collections duties for an assigned portfolio of commercial customers Meets or exceeds minimum collections productivity levels set by the company Discusses open balances with customers and gains payment promises Escalates accounts within customer organization or within ABC Imaging if primary collection efforts do not produce results Maintains a system of follow-ups to ensure that customers are contacted on a regular basis. Records all activity in the collections system Partners with Billing, Cash Application, Sales, and field personnel to resolve open customer disputes in a timely manner Recommends accounts be placed on credit hold if needed during the collections process Records credit card information and routes it to cash applications for charging and posting. Protects confidential client information Reviews delinquent account aging on a regular basis and ensures that customer contacts are prioritized according to order of importance Maintains a high degree of tact and decorum when dealing with external and internal customers, working collaboratively to resolve one-time and recurring issues Identifies issues attributed to account delinquency and provide insights to Collections Manager Uses discretion and independent judgment to determine best practices to drive collection commitments from past-due accounts. Other duties as assigned Qualifications: At least 3-5 years of experience in high volume, full-service accounts payable environment Bachelor's Degree in related area or relevant experience Strong capability with Microsoft Excel Understanding of purchase order matching process preferred Highly developed organizational ability, strong attention to detail Ability to work independently and handle multiple tasks without losing focus Superior customer service skills Ability to communicate effectively with shop managers, employees and vendors to clarify procedures and processes Additional information ABC Imaging offers PTO, Health, Dental,Vision, 401k and other benefits.
We take pride in the quality of our work and dedication to our customers and in our collective team spirit.
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ABC Imaging and its affiliated parties do not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
