Cloud Support Manager

Responsibilities for this Position Location: USA MD Home Office (MDHOME)
Full Part/Time: Full time
Job Req: RQ175118 Type of Requisition:
Pipeline Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Suitability: Public Trust/Other Required:
Other Job Family:
Cloud Job Qualifications: Skills:
Accountability, Deliverables Management, People Management, Strategic Objectives, Vendor Relationships
Certifications: Experience:
9 + years of related experience
US Citizenship Required:
No Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Cloud Support Manager joining our team to support Department of Health and Human Services (HHS) activities in Rockville, Maryland.
At GDIT, we foster a people-centric environment. As the Cloud Support Manager supporting HHS, you will be trusted to lead a team of dedicated professionals in support of O365, Platform, and Email Operation activities across the organization. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter.
HOW A CLOUD SUPPORT MANAGER WILL MAKE AN IMPACT
Primary responsibility and accountability for all cloud based operations and teams within area of support Leads O365 (Azure), Email, and Platform operations teams and works with team of technicians, engineers and other professionals to ensure that everything is running smoothly. Ensure that all systems are functioning properly at all times. Manage information technology systems as well as outsourced partnerships Accountable for the daily operations, support, backup, recovery and efficiency of server systems, data stores, and related enterprise framework Responsible for the oversight, management and coordination of all activities to support cloud operations align with Statement of Work and within Service Level Agreements Develop, monitor, and manage KPI's for all systems Develop and document processes, procedures, policies, and best practices Create the business continuity plan along with its disaster recovery strategy; Exercise the disaster recovery plan at least once a year in coordination with HHS ITIO staff partners Manage the delivery of agreed technology and support services within an approved budget and via a team based, customer centric approach. Evaluate and recommend new technological systems and vendor products to develop system solutions that match or pre-empt business requirements as well as managing selected vendor relationships as required Manage and mentor junior staff Ensure effective communications and interaction with key associates involved in the delivery of the infrastructure solutions Develop and maintain installation, configuration, and maintenance procedures and checklists Participate in on-call activities and follow escalation process to support any infrastructure events 24x7x365. Lead RCA activities to minimize potential for recurrence
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor of Arts/Bachelor of Science 10+ years of related experience Demonstrated past, proven success in similar environment with related technologies Demonstrated Communication (Verbal/Written) skills a must / Problem Solving Must have the ability to be "on-call" to provide support for 24/7 environment Location: Rockville, MD Customer Site (Hybrid) Clearance: Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting. US Citizenship or Green Card Holder required Must have been in the US for at least 3 out of the last 5 years.
GDIT IS YOUR PLACE:
401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays
#GDITFedHealthJobs
The likely salary range for this position is $165,750 - $224,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours:
40 Travel Required:
Less than 10% Telecommuting Options:
Hybrid Work Location:
Any Location / Remote Additional Work Locations: Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





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We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Cloud Support Manager joining our team to support Department of Health and Human Services (HHS) activities in Rockville, Maryland.


At GDIT, we foster a people-centric environment. As the Cloud Support Manager supporting HHS, you will be trusted to lead a team of dedicated professionals in support of O365, Platform, and Email Operation activities across the organization. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter.


HOW A CLOUD SUPPORT MANAGER WILL MAKE AN IMPACT

Primary responsibility and accountability for all cloud based operations and teams within area of support Leads O365 (Azure), Email, and Platform operations teams and works with team of technicians, engineers and other professionals to ensure that everything is running smoothly. Ensure that all systems are functioning properly at all times. Manage information technology systems as well as outsourced partnerships Accountable for the daily operations, support, backup, recovery and efficiency of server systems, data stores, and related enterprise framework Responsible for the oversight, management and coordination of all activities to support cloud operations align with Statement of Work and within Service Level Agreements Develop, monitor, and manage KPI's for all systems Develop and document processes, procedures, policies, and best practices Create the business continuity plan along with its disaster recovery strategy; Exercise the disaster recovery plan at least once a year in coordination with HHS ITIO staff partners Manage the delivery of agreed technology and support services within an approved budget and via a team based, customer centric approach. Evaluate and recommend new technological systems and vendor products to develop system solutions that match or pre-empt business requirements as well as managing selected vendor relationships as required Manage and mentor junior staff Ensure effective communications and interaction with key associates involved in the delivery of the infrastructure solutions Develop and maintain installation, configuration, and maintenance procedures and checklists Participate in on-call activities and follow escalation process to support any infrastructure events 24x7x365. Lead RCA activities to minimize potential for recurrence


WHAT YOU'LL NEED TO SUCCEED:

Education: Bachelor of Arts/Bachelor of Science 10+ years of related experience Demonstrated past, proven success in similar environment with related technologies Demonstrated Communication (Verbal/Written) skills a must / Problem Solving Must have the ability to be "on-call" to provide support for 24/7 environment Location: Rockville, MD Customer Site (Hybrid) Clearance: Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting. US Citizenship or Green Card Holder required Must have been in the US for at least 3 out of the last 5 years.


GDIT IS YOUR PLACE:

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays