Clinical Support Supervisor

Clinical Support Supervisor (CSS)
North Country HealthCare is a non-profit health organization comprised of 15 clinics throughout 12 communities in Northern Arizona. Our focus is to create healthier communities and ensure that not one person is without access to Primary Care.
GENERAL DESCRIPTION OF POSITION
Under direction from the Regional RN Clinical Manager and in coordination with local operations and clinical leadership, helps provide leadership, education, training and assistance for back office staff. Provides oversite, evaluation, and constructive feedback to ensure consistent standards of care and quality improvement goals are met within assigned clinic setting. Is responsible for ensuring they and their direct reports are following organizational standards and guidelines to meet State, Federal and other regulatory requirements for Quality patient care, and for vaccine management and reporting within the clinic(s). In addition, they support their regional colleagues to provide training and input on clinical support staff performance along with other duties within their Scope of Practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Per RN/LPN scope of practice will supervise and provide education, training and leadership for other RNs, LPNs, MAs and other non-licensed staff as directed. Will be required to participate in the interviewing and hiring process of new back office clinical support staff; provide orientation and evaluations for new and existing staff members within their clinic(s) who fall into the mentioned categories at routine intervals. Will be primary authorizer on back office clinical staff timesheets, PTO/PST requests. In coordination with HR will be involved in any needed coaching/disciplinary issues and staff performance evaluations. This duty is performed about 10% of the time.
Using the written Nursing Protocol set forth by North Country Health Care (NCHC) will be responsible to help ensure timely refill of medications for their assigned location and clinicians. The prescription medications that may be renewed by the nursing protocols are limited to maintenance medications and medications taken on a regular basis. All Scheduled 1 to 5 medications are excluded and may not be included in any nursing protocols. This duty is performed about 5% of the time.
Participates in the training and implementation of new policies for in-office procedures, medications (including immunizations) and documentation updates/changes. Assures other back office staff are entering documentation correctly using NCHC and state guidelines. Sets a leadership standard by example implementing the required documentation of medications, injections, treatments into the EHR, and immunizations into the EHR and State of Arizona immunization registry (ASIIS). This duty is performed about 5% of the time.
Assists clinic leadership in developing work schedules and staffing coverage for assigned clinic using guidelines provided for assigned clinic and NCHC policies. This duty is performed about 5% of the time.
Oversees back office staff to clean exam and treatment rooms between patients and at close of business day as assists as needed. Assures medical equipment is cleaned and sanitized and maintained per guidelines. Assures all biohazard (red bags, sharps containers, etc.) are emptied, replaced, and prepared for pick up per North County Health Care work practices in the Occupational Exposure Plan Policy, MSDS and safety plan. Maintains all necessary State required reporting. This duty is performed about 5% of the time.
Assures all POC (point of care), vaccine refrigerator, data loggers and other equipment logs are accurate and functioning correctly. This duty is preformed daily. Notifies the Regional RN Clinical Manager, if repairs or replacement is needed. This duty is performed about 5% of the time.
Maintains the supply of stock items in exam and treatment rooms and documents usage so supplies may be replenished proactively. Orders supplies per clinic guidelines and formularies; and maintains inventory and records of those supplies. Check dates on medications and supplies and removes any outdated items from inventory per office protocol. This duty is performed about 5% of the time.
As needed, due to capacity issues, will assist clinic health care providers in providing direct patient care; rooming patients, obtaining vital signs, gathering patient history, reviewing patients medications (if any), and reason for seeking care. This also includes capacity needs with telehealth appointments per clinic policy. This duty is performed about 5% of the time.
Is able to accept and preform orders from appropriate licensed provider within scope of practice. All orders should be written or standing. Verbal Orders are discouraged outside of emergent/urgent scenarios and should also be written as soon as possible. This duty is performed about 5% of the time.
Ensures clinical back office staff are appropriately performing and correctly entering documentation using NCHC, state/federal, and other required regulatory guidelines for all patient care information, such as: patient vitals, in house labs, in house procedures/tests, in house screenings, administered medications (including vaccines) and adverse reactions. This duty is performed about 10% of the time.
Prepares and assures accuracy of needed reports and/or logs for vaccine, in-house stock equipment/medication and emergency medication pack inventory. Communicates with NCHC pharmacy and clinic manager to provide requested information regarding NCHC medications and other inventory needs. This duty is performed about 5% of the time.
Must recognize and respond appropriately to urgent/emergent situations per protocol, perform triage per office procedures, document work processes as required. This duty is preformed daily. This duty is performed about 5% of the time.
Under the direction of a licensed provider may perform other duties as required: venipuncture, electrocardiograms, wound care, dressing changes, foot exams, removing sutures and staples, ear lavage as needed. This duty is performed about 5% of the time.
May assist provider with patient education related to ongoing health care needs: results of labs and radiology reports, diet and exercise, lab results, medication education, education within specific areas of patients health care, e.g. diabetic education. This duty is performed about 5% of the time.
May carry out the referral process for patients as requested including prior authorizations for DME and Home Health as needed. This duty is performed about 5% of the time.
Adheres to all laws regarding confidentiality including HIPPA, within and outside of the clinic setting. Is respectful and culturally competent with patients and staff members. Follows Employee Handbook and Policy and Procedure guidelines. This duty is performed about 5% of the time.
Keeps own work-space clean and tidy and as a team member, assures cleanliness of the common use areas in the clinic. This duty is preformed daily. This duty is performed about 5% of the time.
Models professional clinical standards, per organizational Standards of Behavior through: a. Regular and predictable attendance b. Continuous learning in both personal and professional development c. Takes responsibility for own actions, including all actions preformed under their scope of practice by the State of Arizona and North Country guidelines d. Consistent review, comprehension and reply of company email and related correspondence e. Maintaining state licensure and required ongoing education or examination. This duty is performed about 5% of the time.
Assists Clinic Manager in keeping clinic prepared and ready for State surveys. This duty is performed about 7% of the time.
EDUCATION AND EXPERIENCE
Four year college degree, or equivalent experience resulting in broad knowledge of a field related to the job, such as accounting, marketing, business administration, agriculture etc, plus 2 years related experience and/or training. Or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
unrestricted AZ License for RN or LPN
Ability to read and write English and communicate effectively
Benefits:
Health Insurance starts on day one, as little as $5 per pay check
Dental, Vision, 401K
22 Combined days of PTO/PST, 6 paid Federal Holidays, plus 2 Floating Holidays in first year
No nights or Weekends
Loan Repayment and Tuition Reimbursement Programs
North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.
Employment Type: Full-Time
Salary: $ 0.00 Per Year