Client Support Specialist

Job Description:

Western & Southern Financial Group is seeking a motivated and passionate Client Support Specialist to join our team in San Jose, California. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities:- Provide exceptional support to clients through various communication channels, including phone, email, and chat- Assist clients with account inquiries, troubleshooting technical issues, and resolving complaints in a timely and professional manner- Conduct thorough research to address client concerns and provide accurate information- Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently- Document client interactions and maintain accurate records in the company database- Stay up-to-date on industry trends and product offerings to provide knowledgeable support to clients- Work closely with the sales team to identify opportunities for upselling and cross-selling products or services

Requirements:- Bachelor's degree in Finance, Business Administration, or related field preferred- Excellent communication skills and a customer-focused mindset- Strong problem-solving abilities and attention to detail- Ability to work independently and in a team environment- Adaptability to handle a fast-paced and dynamic work environment- Proficiency in Microsoft Office and CRM software- Previous experience in financial services or client support is a plus- Must be motivated, passionate, adaptable, and have strong research skills

Benefits:- Vision insurance- Life insurance- Joining Bonus

Equal Opportunity Statement:Western & Southern Financial Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace that values and respects all individuals regardless of race, gender, age, religion, sexual orientation, or disability. We do not discriminate based on any protected category. All qualified candidates are encouraged to apply.

Deadline to apply: ********

If you meet the requirements and are looking to advance your career in the financial services industry, we encourage you to apply for the Client Support Specialist position at Western & Southern Financial Group today. Join us in our mission to provide top-notch client support and build strong relationships with our valued clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.