Job Description:
CMS Energy is seeking a part-time Client Service Representative to join our team in New York City, New York. This position will be remote work, providing an opportunity for flexibility and work-life balance. As an Associate Level position, we require a minimum of 3 years of experience in customer service or a related field.
Responsibilities:- Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a prompt and professional manner- Build and maintain strong relationships with clients to ensure satisfaction and loyalty- Collaborate with internal teams to resolve client issues and improve overall service delivery- Utilize CRM software to manage client interactions, track progress, and generate reports- Identify opportunities for upselling or cross-selling additional products or services to clients- Stay up-to-date on industry trends and best practices to provide knowledgeable support to clients
Requirements:- Adaptable and energetic personality traits to thrive in a fast-paced, remote work environment- Strong problem-solving skills to effectively address client issues and find solutions- Ability to work cooperatively with team members and across departments to meet client needs- Excellent communication skills, both verbal and written, to interact professionally with clients- Proficiency in Microsoft Office and CRM software to manage client relationships and data effectively
Benefits:- Life insurance coverage to protect you and your loved ones- Relocation allowance for eligible candidates looking to join our team in New York City- Employee discounts on our products and services to enjoy the benefits of working for CMS Energy
Working Environment:At CMS Energy, we prioritize quality in all aspects of our work, products, and services. Our team is committed to excellence and continuous improvement to meet and exceed client expectations.
Equal Opportunity Statement:CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply by the deadline on May 17, 2024.
If you meet the requirements and are excited about the opportunity to join a dynamic team in a remote work setting, we invite you to apply for the Client Service Representative position at CMS Energy in New York City, New York.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
