Client Service Manager - Work From Home

Job Description:

New York Life Insurance is seeking a motivated and experienced Client Service Manager to work from home in Washington, D.C. This part-time role is ideal for a candidate with a mid-to-senior level of experience in the insurance industry. The successful candidate will be responsible for managing client relationships, providing outstanding customer service, and maintaining a deep understanding of our products and services.

Responsibilities:- Build and maintain strong client relationships by providing exceptional customer service- Serve as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner- Conduct regular meetings and check-ins with clients to review their insurance needs and recommend appropriate products- Collaborate with other team members to ensure seamless communication and coordination of client accounts- Stay up-to-date on industry trends and changes to insurance policies, ensuring clients are informed and educated on their options- Maintain accurate and detailed records of client interactions and transactions- Proactively identify opportunities to upsell or cross-sell additional products to existing clients

Requirements:- At least 6 years of experience in the insurance industry- Strong understanding of insurance products and services- Excellent communication and interpersonal skills- Independent and confident personality- Emotional intelligence and research skills- Ability to work well in a remote, work-from-home environment- Proven track record of building and maintaining client relationships

Benefits:- Medical coverage- Paid overtime- Relocation allowance

Equal Opportunity Statement:New York Life Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected category. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.