You are a self-motivated ,proactive and result - oriented individual, passionate about building customer relationship that wants to excel and learn in an open, professional, and team-oriented environment. You have found the right team.
As the Client Service Account Manager for JP Morgan Healthcare Payments, you will be responsible for managing relationships with InstaMed's healthcare provider accounts and will have quota responsibilities for both revenue retention and growth. This position requires solid experience and understanding of software sales, sales operations, contract negotiations, cross-functional collaboration and escalation management. In this position you will have the opportunity to directly impact revenue retention and revenue growth. Job Responsibilities Achieve an in-depth understanding of your assigned accounts. Produce and manage strategic plans and pipeline activities. Ensure full utilization of InstaMed solutions during initial go-live of new accounts. Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction. Call and coordinate regular meetings with the accounts to review account status, solution utilization, product enhancements, and product expansion opportunities. Ensure exceptional customer retention and overall satisfaction with InstaMed solutions Collaborate with other teams within JP Morgan Healthcare Payments in support of your accounts. Source upsell and cross-sell opportunities within your existing customer portfolio to grow overall account revenue. Identify service and utilization trends within the account, then develop and execute an action plan to address the issues or opportunities. Respond to service escalations in a timely manner and ensure escalations are brought to full resolution. Any other duties as applicable to the position Required qualifications, skills and capabilities Excellent people skills and ability to build relationships with customers. Sound judgment in setting customer expectations and managing sensitive customer situations. Ability to influence without direct authority. Ability to quickly learn and understand InstaMed solution suite and articulate our value proposition. Strong analytical and problem-solving skills Minimum of 5 years of professional experience including experience in a customer-facing position Healthcare technology experience required Preferred qualifications, skills and capabilities
Bachelor's Degree or higher
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
