Position Summary:
The Strategic Client Relationship Manager is responsible for the quality, health and growth of gFour Marketing's relationships with its clients. The Relationship Manager ensures that our services and solutions are delivered in alignment with that client's objectives and key strategies. They are accountable for providing a "WOW" experience to our clients.
Essential Duties and Responsibilities:
Build long-lasting, solid relationships with clients by following the process that gFour has developed for account management
Manage the execution of relationship marketing campaigns for clients
Communicate and prove the value of the gFour programs to clients
Ensure client satisfaction and retention
Provide stellar customer service at all times
Provide education and best practices to clients through training
Support the Head of Client Relations in the implementation of processes and offer suggestions for improvement
Oversee an excellent onboarding experience with every client
Maintain a high standard of professionalism with clients and team
Communicate opportunities to our clients for upgrades and additional services that they can benefit from and meet upsell / cross sell goals
Communications -
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Initiative -
Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Job Knowledge -
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.
Managing Customer Focus -
Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Professionalism -
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Teamwork -
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Education and/or Experience
Qualifications:
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
Reasoning Ability :
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
• Google Suite
Benefits We Offer:
Medical, Dental, and Vision Coverage
401k retirement plan
Compensation package includes base + bonus + commission
Role is fully remote
opportunity to travel to Miami 4x a year for company events/and or office meetings.
Unlimited PTO
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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